Frequently Asked Questions

Below you can find the answers to the most common questions. Simply click on the product picture to go directly to the related questions.

Kehel

Is it recommended to be used during pregnancy?

If you have any questions about the usage of Kehel or any other erotic toy during pregnancy, it is essential to check with your doctor first.

How should I prepare to perform pelvic exercises using my Kehel?

When you first begin to use Kehel, we recommend starting while you are lying down, with your body in horizontal position and your legs bent up at the knees. Avoid using the abdomen, gluteus and thigh muscles, in order to target the exact muscle groups you are looking for. Kehel has an initial test that will help you to find the location of your pelvic muscles which helps you to perform the exercises correctly. It is always recommended to use Kehel with empty bowels.

Is Kehel beneficial to men?

While performing kegel exercises helps to prevent prostatitis, get more control over ejaculation and improve erections, there is not an effective way for men to use Kehel to do this. Kehel can be used as a great gift though!

How should I clean my Kehel?

Before and after use, you should clean the Kehel with plenty of cold water and neutral or antibacterial soap. Don’t use any kind of perfumed soap or anything that is not neutral. Don’t clean the Kehel with water above 40ºC. After washing, don’t store the Kehel if it is still wet or has any soapy residue. Once it is completely dry, we recommend to keep the Kehel in the cover provided in the original package.

Is it recommended to use Kehel with low battery?

No. Using the device without the recommended battery charge (3-4 hours) negatively affects the life span of the battery and may cause damage to your Kehel. Without the full charge of the battery it is also possible that the Kehel toy won’t interact properly with the Joy ON app.

What’s the battery life of Kehel?

After the full charge (4 hours), Kehel operates at full capacity for 2-3 hours depending on the working intensity.

Does Kehel work manually, without the Joy ON Kehel App?

Yes. But the only way to take full advantage of all the features of Kehel is using it with the Joy ON Kehel app.

How can I download the Joy ON app on my smartphone?

The Joy ON Kehel app can be downloaded for free for Android devices from Google Play, and from App Store for iOS smartphones.

What kind of lubricant is suitable for Kehel?

It is very important that the lubricant is water-based. Do not use silicon-based lubricants. Under no circumstances should you use vaseline or moisturizing cream as they can cause an abrasive effect and produces serious irritations.

Lilith

How should I clean my Lilith?

Before and after use, you should clean the Lilith with plenty of cold water and neutral or antibacterial soap. Don’t use any kind of perfumed soap or anything that is not neutral. Don’t clean the Lilith with water above 40ºC. After washing, don’t store the Lilith if it is still wet or has any soapy residue. Once it is completely dry, we recommend to keep the Lilith in the cover provided in the original package.

Is it recommended to use Lilith with low battery?

No. Using the device without the recommended battery charge (3-4 hours) negatively affects the life span of the battery and may cause damage to your Lilith.

What kind of lubricant is suitable for Lilith?

It is very important that the lubricant is water-based. Do not use silicon-based lubricants. Under no circumstances should you use vaseline or moisturizing cream as they can cause an abrasive effect and produces serious irritations.

What’s the battery life of Lilith?

After the full charge (X hours), Lilith operates at full capacity for 2.5 hours depending on the vibration intensity.